Customer Feedback

NEUPC is committed to being open & transparent in it's purchasing excellence, administration and management.


As part of our ongoing commitment to customer and stakeholder care, we wish to monitor our performance in terms of satisfactorily resolving any difficulties that may arise in providing this service, and also hearing from you when you receive exceptional services from either suppliers or NEUPC staff.


If you contact NEUPC with a problem we will act immediately to resolve the issue – which may relate to operational issues such as product quality, pricing, administrative processes or supplier performance, or it may relate to the quality of service provided by NEUPC staff.


You can provide feedback to our Deputy Head of Consortium by email


Alternatively, please call 0113 487 1750 or write to:


The Deputy Head of Consortium
Phoenix House
3 South Parade

We will acknowledge all comments within five working days, and deal with all complaints in accordance with
NEUPCs Complaints Procedure   (please click here to download)